Refunds & Cancellations

How to request a refund

1. Email support@wpchatbot.app (or WhatsApp us via the Contact page) within 7 days of your payment.
2. Include the email you paid with and your order ID (it's in your payment confirmation email).
3. That's it. We confirm within 24 hours on business days and process the reversal immediately.

When & how you get the money back

• Timeline: 3–5 business days to reflect, depending on your bank.
• Destination: always the original payment method — same UPI ID, card or bank account. We can't redirect refunds elsewhere.
• India (Cashfree/UPI): UPI refunds usually land in 1–3 days; cards/netbanking in 3–5 days. Your bank statement may show it as a separate credit entry.
• International (card): 5–10 business days depending on your card issuer.
• Invoices: refunded orders get a credit note / cancelled invoice for your records (including GST documentation in India).

What happens to your license

On refund, the license key is deactivated and AI answers/sync stop; the on-site widget falls back to contact-form mode so your site never breaks. You're welcome to delete the plugin entirely.

Cancellations & renewals

• No auto-renewal: we never charge you again automatically. Cancelling means simply not paying for the next year.
• Your license keeps working in full until its 12-month expiry even if you decide on day one not to renew.
• Upgrades mid-term (e.g. Single → Growth) are charged pro-rata; the 7-day refund applies to the upgrade payment too.

After 7 days

Standard refunds close after day 7 — but if the plugin was never delivered (no license email) or has a major defect we can't fix within a reasonable time, write to us anyway: genuine non-delivery and defect cases are always made right on a case-by-case basis.

Please don't charge back first 🙏

A chargeback freezes the full amount for weeks and costs both sides fees. A two-line email gets you the same money back in days — and keeps your license eligible for a future return. If a chargeback is already filed, share the details and we'll still resolve it fairly.