Terms & Conditions

1. What you're buying

WPChatbot is a WordPress plugin that adds an AI chatbot to your website. When you pay, you get a 12-month license for the plan you choose: Single Site (1 live website) or Unlimited Sites (unlimited live websites that you, or your agency's clients, manage), plus plugin downloads, updates and support for the license period. The plugin runs on your WordPress site with an AI provider account you connect yourself (bring your own API key); provider usage is billed by that provider, not by us.

2. Pricing & payments

• Universal pricing: Single Site $49 per year, Unlimited Sites $599 per year, in USD via Polar. Both plans include the same plugin features; they differ only in the number of live sites and the support level (email support vs priority email support). A tax invoice/receipt is emailed for every payment.
• We may revise prices for new purchases or renewals, but your active license year is never re-priced mid-term.

3. License rules

• One license key covers the number of live websites in your plan. Staging and development copies don't count, up to 5 per key; see how staging sites are recognised.
• Agencies may buy a license for a client's site and hand the configured site over to the client. A Single Site license covers one live site, whoever owns it; Unlimited Sites covers every live site you or your clients manage.
• Please don't resell, redistribute, publish or share the plugin zip or your license key publicly.
• We may deactivate keys that are leaked publicly or abused (e.g. one Single key on 40 sites). We'll warn you first wherever possible.

4. Renewals & cancellation

• Licenses last 12 months. We don't auto-charge you; renewal is a fresh manual payment whenever you choose.
• To cancel, simply don't renew. Nothing to click, no retention calls.
• If you don't renew, new downloads, plugin updates and support stop at expiry. The version already installed keeps running on your site with your settings, knowledge base and leads, which stay in your WordPress database. Renew at any time to get updates again.

5. Refunds

Every purchase carries a 7-day, no-questions-asked refund from the payment date. Full details are on our Refunds & Cancellations page.

6. Fair use

• We don't meter chats. Your AI provider bills its own usage, so set the plugin's request limits and a spending limit with the provider.
• Don't use the chatbot for unlawful, deceptive or harmful content. You're responsible for what you choose to sync and publish through it.
• The chatbot answers from your content; while we work hard on accuracy (grounded answers), AI can make mistakes, so please review important answers, and don't rely on it for legal, medical or financial advice without human review.

7. Support & availability

Support is provided over email and WhatsApp, 10am to 8pm IST, with replies typically within 2 hours on business days. Our license and update service runs on wpchatbot.app. Chat answers, leads and handoff run on your own WordPress site and AI provider, so they don't depend on our service; if it is unavailable, only activation, downloads and update checks wait until it is back.

8. Ownership & privacy

The plugin, website and brand remain our intellectual property. Your website content, knowledge base, conversations, leads and settings remain 100% yours and stay in your WordPress database. Chat messages and the passages needed to answer go to the AI provider you choose; leads and handoffs go only to the destinations you set up. We never receive your visitors' chats or leads. License checks send us only the license key, purchase email, site address, plugin version and WordPress environment type.

9. Liability

To the maximum extent permitted by law, our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. We're not liable for indirect losses like lost profits or missed leads.

10. Governing law & contact

These terms are governed by the laws of India. For any question (billing, licenses, refunds), reach us at manvendra@meraku.in or via the Contact page (WhatsApp support available 10am to 8pm IST).